Exterior of York’s Chocolate Story shop.

York, England

York’s Chocolate Story


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What to expect

Please be aware of government guidelines before setting off.

Government Guidelines
  • Discover how the humble cocoa bean becomes the finest chocolate at York’s delightful chocolate factory.
  • Learn the secrets of chocolate masters Terry’s and Rowntree’s from their Yorkshire home base.
  • Become a chocolatier yourself and have a go at creating your very own sweet treats which you’ll get to take home at the end of the day - if they make it that far!

York’s Chocolate Story takes you back through the fascinating and mouthwatering history of chocolate, before letting you create and sample some of the good stuff yourselves. From its rainforest roots in Central America to the shelves and tummies of the nation, you’ll learn all about how the simple cocoa bean is transformed, hearing from an expert guide in the chocolate museum’s Story Zone and virtual chocolate factory. 

Your chocolate experience will continue as you discover York’s most famous brands right on their home turf, where iconic names such as Terry’s and Rowntree, which is now owned by Nestlé, have been making their chocolate creations since the late nineteenth century. Take a trip down memory lane with retro chocolate favourites, and see the development of the KitKat, Terry’s Chocolate Orange and Yorkie bar (two guesses where they got their name!) plus many more sweet shop staples. Then for the best part - you’ll meet a master chocolatier and try your hand at the trade yourself, whipping up your very own batch of delicious cocoa treats. To round off a truly scrumptious day, you can sample freshly made chocolates by their hands and yours at one of the most famous York tourist attractions, which has been named as one of the best things to do in York with kids.

Person making chocolate at York's Chocolate Story.

Come rain or shine, plan your perfect day out in York with the factory’s seasonal events or even celebrate a birthday with the York’s Chocolate Story’s special venue hire. Find more fun things to do and places to visit in York here.

What to know before you go

  • York’s Chocolate Story has a delicious cafe on site as well as a shop.
  • There are also plenty of places to eat in York nearby including Pizza Express, Wagamama, Las Iguanas, Double Dutch Pancake House and The York Roast Co.
  • Each tour is accessible for one wheelchair with lift access throughout the venue. Please make York’s Chocolate Story aware prior to your arrival.
  • Guide and assistance dogs are welcome in the attraction - please arrange it with the venue ahead of your visit.
  • The majority of the tour will be standing, but there are some chairs available in each room for guests who need them.
  • If you have allergies, please be aware that the chocolate is made in an environment where nuts may be present. Nut-free, dairy-free and gluten-free chocolate is available on request - ask your guide for details.
  • Buggies may not be permitted on the museum tour during peak periods.
  • There are no storage facilities on site.
  • The tour includes one video containing brief combat scenes, so parental guidance is recommended.

Getting there

  • York’s Chocolate Story, North Yorkshire is located in the heart of York’s city centre.
  • There is no allocated parking at the venue, so we recommend either using the city centre car parks or York’s Park and Ride service. Please note that the city’s pedestrianisation scheme discourages the use of cars during peak times.
  • Disabled parking is available on the yellow lines at Goodramgate or Colliergate for up to three hours.
  • York’s Chocolate Story is a 15-minute walk from York Railway Station, down Petergate and towards the Shambles.
  • Many buses stop in the city centre at walking distance from the venue, including the numbers 1, 5, 6, 9, 25, 26, 40, 42 and 415.

Please follow the latest government guidelines if travelling by public transport.

Government Guidelines


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Continuum Attractions

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Continuum Attractions

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Continuum Attractions bring stories to life and develop even more memorable experiences. Continuum Attractions operate special visitor attraction experiences in Canterbury, Edinburgh, Oxford, Portsmouth, York and even the set of Emmerdale. They welcome nearly two million visitors a year to their various attractions and aim to provide outstanding visitor days out. Their attractions fall into four areas: heritage, entertainment, icon and explore.

Based in York, they currently provide experiences in some of the most loved attractions in the UK. York attractions include York’s Chocolate Story, and elsewhere in Yorkshire there is the Emmerdale Studio Experience and the Emmerdale Village Tour. One of the major attractions in Portsmouth (and one of Portsmouth's most-loved sights) is the iconic Emirates Spinnaker Tower. The attraction in Oxford is the Oxford Castle and Prison, a brilliant historical day out. Continuum attractions are brought to life by costumed character guides and stories, which add something extra special to the experience! The majority of the attractions are fully guided and offer interactive elements, which appeal to visitors of all ages. The company also provides visitor experiences at The Real Mary King’s Close, The Canterbury Tales and Manchester Green Wood Family Park.