After I have made a booking, how long will I wait to receive my ticket/voucher?
You should receive confirmation immediately, however different activity partners have different confirmation times, which are indicated in the activity details and terms and conditions of booking. Most activities are either instantly confirmed or confirmed within 24 hours.
How do I download your free printables?
On every page with a printable you’ll see a button that says Download Now. Click this and you’ll be taken to either a PDF or an image. Save to your phone or computer from there. In order to save, print, share or download content, you will need to create an account on Kidadl.
What kind of resources do you provide?
We have tons of activities and resources across our website. You’ll find a range of ideas from cooking and crafts to fitness, STEM and homeschooling hacks.
Do events sell out?
Events do sell out on the Kidadl platform, especially for dates at the weekends and in the school holidays. So we recommend that if you see something that you and the family want to go… book it pronto!
How do age guidelines work?
We do our best to recommend genuinely appropriate kids’ ages for all ideas. These are guidelines only. We recommend that you form your own judgement as all children are different and you know your child best so you will be best placed to judge the suitability of an activity.
How can I find what's right for my child and family?
You can use our age and category filters to narrow down your search and discover the best activities for your particular child’s needs. Creating an account allows you to personalise your content and is the best way to store the resources that match the ages and interests of your family.
Post-event booking questions
I have not received my booking confirmation by email? What shall I do?
Please check your spam folder. Kidadl always sends a confirmation email for successful bookings. Unfortunately there is no way of guaranteeing that an email has been received, or if an email has been spelt incorrectly at the point of purchase.
How do I pick up my tickets?
Your booking confirmation email will contain instructions on how to redeem your tickets and enter the venue.
How do I know my booking is confirmed?
After you make a booking, you will receive a Booking Confirmation email from Kidadl confirming the details of your booking. Please check your spam/junk folder if you can’t see this email in your inbox.
Do I need to print out my booking confirmation email?
For the majority of events, you’ll only be asked to provide your name and show your confirmation email on your phone. However some venues request that they are shown a printed version of the confirmation email. Some booking confirmation emails have barcodes on them and you will be required to present your printed booking confirmation email so that the barcodes can be scanned by the venue.
At some bigger events and festivals, you may even be required to exchange your booking confirmation email for a paper ticket at the venue box office, or print an e-ticket before going to the event. If in doubt, print it out!
My friends and family have booked our tickets separately - will we be seated together?
Unfortunately, unless all your ticket were purchased together, using the seat planner, at the same time for the whole family group, our partners cannot guarantee you will be able to sit together. Please contact the provider listed on your booking confirmation if you require further assistance.
Changes and refunds
Can I make changes to my ticket after I've booked and paid??
All tickets booked through our ticketing partners have different terms and conditions. You will need to look at the confirmation that you have received, to see if there are specific terms and conditions that apply to your event.
If you still have questions, or need to make any changes, please contact our ticketing partners directly.
The weather is terrible and our event is outdoors? What do we do?
Events usually go ahead whatever the weather. If you have further questions or require further assistance, please contact the ticketing provider listed on your booking confirmation email.
How can I sign up to Kidadl?
You can create an account, or if you are already an account user, login using your email and password.
Do I have to create a password on Kidadl?
Yes. In order to create an account on Kidadl, you have to create a password.
How do you make use of my information?
Great question! We will never share your personal details for third-party marketing reasons.
Kidadl works with ticketing partners to offer the shows and events that feature on our website. All transactions are handled by our ticketing partners. Please be aware that any transaction made on a third-party website is liable to the terms and conditions of that website.
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