faqs | Kidadl

Frequently Asked Questions

Payment process

Why have I been sent to a third-party link?

Kidadl works with ticketing partners to offer the shows and events that feature on our website. All transactions are handled by our ticketing partners. Please be aware that any transaction made on a third-party website is liable to the terms and conditions of that website.

Post-event booking questions

I have not received my booking confirmation by email? What shall I do?

Please check your spam folder. Kidadl always sends a confirmation email for successful bookings. Unfortunately there is no way of guaranteeing that an email has been received, or if an email has been spelt incorrectly at the point of purchase.

How do I know my booking is confirmed?

After you make a booking, you will receive a Booking Confirmation email from Kidadl confirming the details of your booking. Please check your spam/junk folder if you can’t see this email in your inbox.

How do I pick up my tickets?

Your booking confirmation email will contain instructions on how to redeem your tickets and enter the venue.

My friends and family have booked our tickets separately - will we be seated together?

Unfortunately, unless all your ticket were purchased together, using the seat planner, at the same time for the whole family group, our partners cannot guarantee you will be able to sit together. Please contact the provider listed on your booking confirmation if you require further assistance.

Do I need to print out my booking confirmation email?

For the majority of events, you’ll only be asked to provide your name and show your confirmation email on your phone.  However some venues request that they are shown a printed version of the confirmation email. Some booking confirmation emails have barcodes on them and you will be required to present your printed booking confirmation email so that the barcodes can be scanned by the venue.

At some bigger events and festivals, you may even be required to exchange your booking confirmation email for a paper ticket at the venue box office, or print an e-ticket before going to the event. If in doubt, print it out!


Do I have to create a password on Kidadl?

Yes. In order to create an account on Kidadl, you have to create a password. 

How do you make use of my information?

Great question!  We will never share your personal details for third-party marketing reasons.

For further details see our privacy policy link to privacy policy

How can I sign up to Kidadl?

You can create an account, or if you are already an account user, login using your email and password. 

Changes and refunds

Can I make changes to my ticket after I've booked and paid?

All tickets booked through our ticketing partners have different terms and conditions. You will need to look at the confirmation that you have received, to see if there are specific terms and conditions that apply to your event. 

If you still have questions, or need to make any changes, please contact our ticketing partners directly.

The weather is terrible and our event is outdoors? What do we do?

Events usually go ahead whatever the weather. If you have further questions or require further assistance, please contact the ticketing provider listed on your booking confirmation email.